Terms and Conditions

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TERMS AND CONDITIONS  – SPECIAL MEASURES INTRODUCED DUE TO COVID 19  

Dear Guest,

The recent outbreak of Covid 19 has been distressing for us all.   To ensure that we keep you, our housekeeping staff, and ourselves as safe as possible, we have adopted a number of procedures and changes to our normal practice which we have detailed below. 
Please help us to keep the Isle of Skye and our holiday accommodation safe for everyone. If you have any questions or concerns, please don’t hesitate to contact us. 
Fiona and David. 

INSTRUCTIONS FOR GUESTS

BEFORE YOU LEAVE

1. Please do not leave your home if any of your party feels ill with suspected Covid 19 related-symptoms. The Isle of Skye is a very fragile community with limited health resources on the island. You will not only be endangering yourselves, but others too.

2. Please familiarise yourselves with the information we have provided in our Key Information document eg Keycode access, Heating instructions, How to use the cooker  – this is because we have been advised not to leave unnecessary documentation in the property.

WHAT TO BRING

3. We provide disinfectant and cleaning products however we recommend that you bring hand-sanitiser with you and you should bring your own masks and gloves for when you are out and about.

4. Please bring any food, toys, books, DVDs and games that you might need– following government guidance we have unfortunately had to remove all of these from the property. We will still provide bed linen, towels and tea towels.

WHILE YOU ARE HERE

5. Please air the property whilst you are staying here by opening doors and windows

WHEN YOU LEAVE

6. On departure please strip beds and bag up towels and linen.

7. Please take your empty glass bottles and jars to the recycling area

8. Ensure you vacate the property promptly by 10am to allow us sufficient time to thoroughly clean before the arrival of our next guests.

SHOULD YOU FALL ILL DUE TO SUSPECTED COVID 19

You will find emergency contact details in the accompanying Key Information document.  If you fall ill we ask that you return to your home immediately, and at least 72 hours before your due departure date where possible, and to keep us informed. We have a duty of care to our community and need to take every precaution possible.
WHAT WE WILL DO – OUR CLEANING REGIME

For your peace of mind we have included a snapshot of our cleaning regime below.  We can provdie further details on request. This protocol follows UK Government and teh Scottish Association of Self Caterers Advice which in turn takes its information from WHO. We have also invested in Foggers and every room and surface will be sprayed with virucidal disinfectant .

Surfaces –Initially cleaned with a general detergent or hot soapy water, then disinfected with a Virucidal disinfectant OR 0.05% sodium hypochlorite OR 70% ethanol.

Kitchen – Cleaned using general cleaning products.  All crockery, cutlery, glassware to be put through the dishwasher. Alternatively wash in hot soapy water. Then disinfect.

Toilets & Bathrooms – Initially clean with a general detergent then disinfectant. Toilet lids should be kept down when flushed. Toilet brushes to be disinfected after use.

Textiles – Linens, towels, bedding Hot-water cycle (60oC) AND regular laundry detergent OR Alternative lower temp cycle + bleach or other laundry products. Bag up tea towels, bath mats and any removable items for washing.

Bedding Bedding & Linen: For any linen not stripped and bagged by guests, use gloves to remove dirty linen carefully directly into bags. Linen should not be shaken in case viruses are dispersed through the air. Ensure bags are removed from the property prior to cleaning. Pillows, mattresses and duvets to be sprayed with disinfectant using Fogger. Remove gloves and dispose of them after stripping beds. Wash hands. Apply clean gloves before putting the clean linen on the beds.

Wood floors and soft furnishings – Steam clean, then disinfected.

Cleaning Equipment Single-use disposable OR Non-disposable disinfected with: Virucidal disinfectant OR 0.1% sodium hypochlorite, provided.

TERMS AND CONDITIONS – STANDARD

WHAT’S INCLUDED

Your rental includes all bed linen, towels, toiletries, tea towels, central heating*, electricity*, wifi, freeview/freesat TV and a starter pack of logs for the wood burner (Harbour House and Waterside Cottage).

*Our fuel and electric costs in Skye are the highest in the country. While we want to make sure you are warm and cosy please use the heating and electricity sensibly. We do reserve the right to make an extra charge (at cost price) of excess fuel or electricity used.

A travel cot and high chair can be provided on request. We do not provide linen for the travel cot.

ARRIVAL AND DEPARTURE

Access is  from 4.30pm on your holiday start date. If you plan to arrive much later please do let us know in advance so we can make sure a light is left on for you. The property must be vacated by 10.00 am on your day of departure to allow us time to prepare for other guests.

NOISE

Please keep noise outside to a minimum after 10pm in respect for other guests.

SMOKING

There is strictly no smoking inside the property.  If you smoke outside please put all butts in the bin.

PETS

We will accept up to two well-behaved dogs (no puppies under 1 year old)  by arrangement in Harbour House and Waterside Cottage. We regret we cannot accept pets in Waterside Cabin.  We charge £10 per night for the first dog and £5 per night for the second.  Any dog must stay in the downstairs areas only and must not go on the furniture. They should not be left unattended in the property. As the hirer you accept full liability for any damage your pet may make and we ask that you remove all trace of pets, inside and outside the property, before your final departure. We reserve the right to make an extra charge for any additional cleaning caused by pets. Please always keep your dogs on a lead within the grounds of the property.  PLEASE NOTE – The garden is not enclosed.

Please contact us should you wish to bring any other type of pet. Any guest who takes a pet into the property without permission or without notifying us in writing or on the booking form is in breach of contract and we have the right to terminate the booking forthwith and to retain all monies paid.

GOOD HOUSEKEEPING AND CARE OF THE PROPERTY

By booking with us you agree to leave the property in a clean and tidy condition. We ask that you report any breakages or damage during your stay so we can rectify them before the next guests arrive. We don’t usually charge for light accidental damage. We do however reserve the right to charge for damage that would not be considered to result from normal wear and tear with any additional costs that may be incurred. We reserve the right to charge for breakages or any extra cleaning required. Failure to observe the no smoking policy will also incur a charge.

CHANGES AND CANCELLATION

You can make changes to your booking dates, provided an alternative is available, up to 6 weeks prior to your arrival at no additional cost. Cancellation within 6 weeks of arrival incurs a charge of 50%, cancellations within 30 days incur a 100% fee.

INSURANCE

We recommend that you take out appropriate holiday cancellation insurance at the time of booking.

USERS’ RISK

The use of amenities we provide at the property is entirely at your own risk and we do not accept responsibility for any injuries to persons or loss or damage to any belongings of persons who use them. We shall have no liability for death, personal injury, damage or loss of personal property (including motor vehicles), of you and your party whilst you are staying in the property.

LIABILITY

a) If the property should not be available owing to damage by fire, storm or for any reason outside our control (including so called Acts of God) or for any reason we are not able to comply with this agreement, we shall refund to you the full amount of the monies paid and our liability is limited to the refunding of such monies. We do not accept any liability for compensation or refunds for part or full loss of your holiday.

CANCELLATION BY US

a) We are entitled at our sole and absolute discretion to refuse to hand over to you, or to repossess the property (which includes the fixtures, fittings,furnishings and decorations) if we reasonably believe that any damage is likely to be caused, has been caused or is being caused by you or any members of your party. These circumstances will be treated as a cancellation by you. No refund of any monies paid in respect of the booking will be made and we will not accept any liability to you as a result of this situation arising (including for example any costs or expenses incurred by the guests or members of the group due to not being able to occupy the property).In this situation we are not under any obligation to find alternative accommodation for you or your party.
b) If we are prevented, because of circumstances beyond our reasonable control, eg (fire damage, drought, interruption of utility supplies, Acts of God) from putting the property at your disposal, we shall refund the hire charge in full and you shall have no further claim against us.If we are unable to make the property available through any other reasons we will provide as much notice as possible and will refund any monies paid in full.

RIGHT OF ENTRY
We reserve the right to enter the property at a time agreed with you to carry out any repairs or maintenance.

Copyright Waterside Skye